Privacy policy

Privacy Policy

Last Updated: March 3, 2026

Thrivera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience (the “Services”). Thrivera is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described herein.

1. Personal Information We Collect

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot be linked to you.

We may collect the following categories of personal information, depending on how you interact with the Services and as permitted by applicable law:

  • Contact Details — Your name, address, billing address, shipping address, phone number and email address.
  • Financial Information — Credit card, debit card and financial account numbers, payment card details, transaction details and payment confirmations.
  • Account Information — Your username, password, security questions, preferences and settings.
  • Transaction Information — Items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transaction history.
  • Communications — Information you include in communications with us, such as customer support enquiries.
  • Device Information — Information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage Information — Information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you — When you create an account, use the Services, communicate with us or otherwise provide your personal information.
  • Automatically — From your device when you use the Services, through the use of cookies and similar technologies.
  • Service providers — When they collect or process your personal information on our behalf.
  • Partners or third parties — From our business partners or other third-party sources.

2. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing and Improving the Services

We use your personal information to perform our contract with you, process payments, fulfil orders, remember your preferences, manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and create a customised shopping experience.

Marketing and Advertising

We use your personal information to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you relevant advertisements on the Services or other websites based on your activity.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent or illegal activity, and to protect public safety.

Communicating with You

We use your personal information to provide customer support, respond to your enquiries and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable law, respond to valid legal process, participate in legal proceedings and enforce or investigate potential violations of our terms or policies.

3. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

  • Service providers — With Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • Marketing partners — With business and marketing partners to provide marketing services and advertising. Our partners will use your information in accordance with their own privacy policies.
  • At your direction — When you direct, request or consent to our disclosure of certain information to third parties, such as to ship products or through your use of social media integrations.
  • Corporate group — With our affiliates or otherwise within our corporate group.
  • Business transactions and legal obligations — In connection with mergers, to comply with legal obligations, to enforce our terms of service, and to protect the Services and the rights of our users.

4. Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store and other merchants. In these circumstances, Shopify is responsible for the processing of your personal information. To learn more, visit the Shopify Consumer Privacy Policy.

5. Third-Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We do not guarantee and are not responsible for the privacy, security or accuracy of information found on these sites. We recommend reviewing their privacy policies before providing any personal information.

6. Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with their personal information, please contact us so we can delete it.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell personal information of individuals under 16 years of age.

7. Security and Retention

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, resolve disputes or enforce our policies.

8. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

  • Right to Access / Know — Request access to personal information we hold about you.
  • Right to Delete — Request that we delete personal information we maintain about you.
  • Right to Correct — Request that we correct inaccurate personal information.
  • Right of Portability — Receive a copy of your personal information and request transfer to a third party.
  • Right to Opt Out — Opt out of the sale or sharing of your personal information for targeted advertising. If you visit our website with the Global Privacy Control signal enabled, we will automatically treat this as a request to opt out.
  • Communication Preferences — Opt out of promotional emails using the unsubscribe link in our emails. We may still send non-promotional emails about your account or orders.

Additional Rights for UK and EEA Residents

  • Objection and Restriction — You may have the right to ask us to stop or restrict processing of your personal information for certain purposes.
  • Withdrawal of Consent — Where we rely on consent to process your personal information, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details below. We will not discriminate against you for exercising your rights and will respond in a timely manner as required by applicable law.

9. Complaints

If you have complaints about how we process your personal information, please contact us. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

10. International Transfers

We may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the EEA or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, unless the transfer is to a country determined to provide an adequate level of protection.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the “Last Updated” date.

12. Contact Us

Thrivera

Email: support@thrivera.shop

For the purpose of applicable data protection laws, we are the data controller of your personal information.