Shipping policy

Shipping Policy

Last Updated: March 3, 2026

1. Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification with tracking details once your order has been shipped.

During high-demand periods such as sales, product launches or public holidays, processing times may be slightly extended. We appreciate your patience and will always keep you informed. If we are experiencing a high volume of orders, we will notify you by email of any significant delay.

2. Shipping Rates and Methods

We offer two shipping speeds across both domestic and international destinations:

  • Standard Shipping — Our most economical option, fulfilled by our network of trusted carriers. Best for non-urgent orders.
  • Express Shipping — Prioritised dispatch and faster delivery. Recommended when you need your order quickly.

The options available to you will be displayed at checkout based on your delivery address. We work with multiple carriers to ensure reliable delivery worldwide. The carrier assigned to your shipment is selected based on your location and the chosen shipping method.

All shipping costs are calculated at checkout. No hidden fees.

3. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number and a direct link to track your parcel in real time.

Please allow up to 24 hours for your tracking information to activate after receiving your shipping confirmation. If your tracking has not updated within 48 hours, please contact us at support@thrivera.shop and we will investigate on your behalf.

Because we use multiple carriers, your tracking link will direct you to the relevant carrier's tracking page. If you have any trouble locating your parcel, we're here to help.

4. Delivery Estimates

All delivery timeframes are estimates only and are not guaranteed. Thrivera is not liable for delays caused by:

  • Carrier delays, disruptions or capacity issues
  • Incorrect or incomplete delivery addresses provided at checkout
  • Customs clearance processing for international orders
  • Natural disasters, strikes or other events outside our control
  • High-volume periods such as peak holidays or major sales events

Once an order has been dispatched and transferred to the carrier, Thrivera is no longer responsible for the delivery timeline. We recommend contacting the assigned carrier directly for real-time updates.

5. Customs, Duties and Taxes

All prices displayed in our store are in the local currency and do not include any customs duties, import taxes or fees that may be levied by your country’s customs authority.

For international orders, you are solely responsible for any customs duties, taxes or import fees charged upon delivery. These charges are determined by your local customs authority and are outside of Thrivera’s control. We recommend checking with your local customs office before placing an order if you are unsure of applicable charges.

Refused or Abandoned Shipments: If a shipment is refused or abandoned at customs due to unpaid duties or taxes, Thrivera is not responsible for any resulting loss. The cost of return shipping (if applicable) will be deducted from any refund.

6. Lost, Stolen or Damaged Packages

If your tracking shows your order as delivered but you have not received it, we recommend:

  1. Checking with neighbours or building management in case it was accepted on your behalf
  2. Checking any safe drop or parcel locker locations near your address
  3. Contacting your local post office or carrier depot with your tracking number
  4. Waiting 1–2 additional business days, as carriers occasionally mark items as delivered slightly early

If your package arrives visibly damaged, please contact us at support@thrivera.shop within 48 hours of delivery, including your order number and clear photos of the damaged item and packaging. We will assess the issue and work to resolve it as quickly as possible.

Thrivera is not liable for packages confirmed as delivered by the carrier, items stolen after delivery, or carrier-caused delays. We recommend contacting your carrier directly to lodge a formal claim for lost or stolen parcels.

7. Incorrect Address

Please review your shipping address carefully before completing your purchase. Thrivera is not responsible for orders dispatched to an incorrect address entered at checkout.

If you notice an address error after placing your order, contact us immediately at support@thrivera.shop. We will do our best to update the address before dispatch, but cannot guarantee amendments once an order has been processed by our fulfilment team.

If a package is returned to us due to an incorrect address or a failed delivery attempt, we will contact you to arrange reshipment. Additional shipping charges will apply.

8. Contact Us

If you have any questions about your shipment or our shipping policy, we’re happy to help.

Thrivera

Email: support@thrivera.shop

We aim to respond to all enquiries within 1–2 business days.