Contact information
Last Updated: June 9, 2026
We'd love to hear from you. Here's how you can reach us.
1. General Enquiries
For any questions about our products, services or policies, please don't hesitate to get in touch — we're here to help.
Email: support@thrivera.shop
We aim to respond to all enquiries within 1–2 business days.
2. Order Support
Need help with an existing order? Whether it's tracking your shipment, requesting a return or reporting a problem, email us at support@thrivera.shop and include your order number so we can assist you as quickly as possible.
For more details, please refer to our Shipping Policy and Return & Refund Policy.
3. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at support@thrivera.shop. To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the damaged item and packaging
4. Privacy and Data Requests
If you'd like to exercise any of your data privacy rights — including accessing, correcting or deleting your personal information — please contact us at support@thrivera.shop.
For full details on how we handle your data, please review our Privacy Policy.
5. Business Information
Thrivera
Email: support@thrivera.shop
Our support team operates on standard business days. Responses may take slightly longer over weekends and public holidays.